Terms of Service

Straits Foundry - Terms of Service

Last updated: 7 September 2016


These terms of use governs your purchases from, and your use of, the www.straitsfoundry.com website and forms a contract between you and Straits Foundry Pte. Ltd. (Singapore UEN No: 201603817Z) (hereinafter “Straits Foundry”). By making a purchase from, and using, this website you are deemed to have agreed to the terms set out below.

Confirmation

There will be a confirmation sent to your email address after your order is received; it is therefore crucial that you enter the correct e-mail address when placing your order. Please save the confirmation email  in order to facilitate any contact with customer service you may have in the future. The order confirmation (receipt) also serves as a proof of purchase.

Payment

You can choose to pay with credit or debit cards. With payment by credit or debit cards, Adyen manages all of our banking transactions. Straits Foundry does not handle any credit card numbers. Your payment is handled by Stripe with secure encryption and under strict banking standards. Your card details are sent directly to the bank and cannot be read or accessed by anyone other than your bank. There is no extra charge for card payments. When paying by credit / debit card, starting conditions apply as soon as the card transaction is approved.

In the event that no payment has been received after submitting your order, Straits Foundry reserves the right to automatically cancel your order.

GST/Duties

All prices on the website include Singapore GST which is 7% of the price. When you order from a country within the EU, Hong Kong, China or Singapore (orders below 400 SGD) and Australia/ New Zealand (orders below 6000 SEK) you pay the price including GST and no other fees are added. When you order from a country outside of the EU, Hong Kong, China, Singapore, Switzerland or Australia/ New Zealand the Singapore GST is deducted from the price, instead you pay VAT and customs duty in your country. The deduction or inclusion of the GST is to meet the recommended retail price.

Warranty

You will receive a Warranty Certificate with the relevant serial number of your watch along with your purchase. The Warranty Certificate with all the case and serial numbers as well as the date of purchase (filled in by the authorized retailer, where applicable) must accompany the watch when presented for warranty service. Any photocopies or original Warranty Certificates that appear to have been altered will not be honoured.

Straits Foundry warrants this watch to be free of manufacturing defects in material and workmanship for a period of two (2) years from the date of original retail purchase, only for the case and the following components:

  • Dials
  • Hands
  • Stem
  • Crown
  • Movement
  • Case screws

The warranted components may be replaced with substitutes if the originals are not available. Straits Foundry may refund the purchase if repair or replacement is not commercially possible.

Other parts than the above are not covered by this warranty. This warranty expressly does not include the following:

  • Watch strap and its components including clasp, links, pins, screws
  • Crystal
  • Aesthetic changes that occur due to normal wear and tear and aging (for example, minor scratches on the case and/or crystal, alteration of the colour on the wristband)
  • Any packaging or other components shipped with the watch

This warranty will become null and void if the products (s) are modified or altered, misused, abused, tampered with or taken apart, or if the product (s) have been repaired by anyone other than our authorized repair centre.


You shall have no other remedies other than as stated in the warranty. In particular (without limitation), you shall not be entitled to any damages, incidental, indirect, consequential or special arising from any or all uses of the product or a rescission of the sale and purchase contract for any reason.

All transportation costs including, but not limited to, postage, insurance and packing materials incurred in presenting or sending the watch to Straits Foundry are the responsibility of the sending party. When sending the watch, do not include any packaging you wish returned as all shipping materials are discarded upon receipt.

To have the replacement covered under this warranty performed, please use the contact form on the "Contact Us" page. Please specify your name, address, order number and a detailed description of the issue at hand.

Refunds/Returns/Cancellations

You have the right to return the product(s) and obtain a full refund using the contact form on the Straits Foundry website within 14 days of receipt. Refund is only possible if the product(s) are returned in their original condition and packaging.You have to bear the costs of return shipping. Straits Foundry bears no responsibility for items damaged during return shipping.

Cancellation of purchases is only possible if the order has not been shipped. In cases where the order has been dispatched, you are required to receive the order. Cancellation is not valid until you obtain confirmation from Straits Foundry by email.

If a product has been discontinued, Straits Foundry reserves the right to cancel the purchase and refund the paid amount to the customer. Straits Foundry will notify the customer of a replacement or equivalent product where possible.

Delivery

Straits Foundry currently ships to most countries. If you wish to order from other countries that we do not deliver to yet, please drop us a line to see if a delivery might be possible on a case by case basis.

Deliveries are made in cooperation with the postal services and their partners in these countries. In cases where you believe that the delivery is delayed in such a way that you no longer want the purchase, it is your responsibility to cancel the order.

Product Pricing and Illustration

Straits Foundry reserves the right to adjust pricing and amend incorrect prices on all orders without notice. If a price is obviously incorrect, Straits Foundry reserves the right to cancel the purchase and refund any amount paid in the best way, at any time.

Straits Foundry reserves the right to amend product information such as the pictures and descriptions of products without notice. The product images and information texts available reflect the product to the best extent possible. We apologise for any errors that may appear on the page. The pictures may differ from the product depending on the color settings in your computer. All pictures should be seen as illustrations only, and do not guarantee correct appearance and characteristics.

Complaints Terms

Please check your order when you receive your shipment in order to verify that the item(s) were indeed ordered and are not damaged. If your item(s) are damaged in transport, you must report this as soon as possible to the carrier. If you receive your item(s) and see that they are damaged or do not match your order, please contact us within 7 days from receiving the item(s).

Any complaints shall be made to our customer service through the contact form on the Straits Foundry website. Please supply the order number and the reason for complaint and we will get back to you shortly with further instructions.

Defective products

Defective products returned to Straits Foundry should be dealt with the same way as in the case of refunds.  It is extremely important that the product is packaged in such a way that it cannot be damaged during transit. Straits Foundry bears no responsibility for items damaged during return shipping. In the case that a returned product is found to have no defects, a fee of 75 SGD in shipping return will be charged.

Straits Foundry reserves the right to replace defective products with products of the same model. If the product has been discontinued, the customer will receive a full refund, along with the cost of the return shipping.            

Personal Information

Straits Foundry will save some of your data to fulfill your purchase. We treat all personal information as confidential. You have the right to request access to your data and request removal or amendment. Straits Foundry may also use cookies in order to improve your experience of the website.

Liability

Straits Foundry’s responsibility for errors in connection with delivery is limited to these terms only. We bears no direct or indirect responsibility for delivery delays by our delivery partners, downtime, data loss, additional work or other economic harm.

Intellectual property rights

All intellectual property rights, such as trademarks and copyright, on the website and in the material published on it are owned by Straits Foundry. Any use of the site or its content, including copying or storing such content in whole or part, other than for your own personal, non-commercial use, is prohibited without Straits Foundry’s permission.

Retention of title

All products remain Straits Foundry property until full payment is made.

Governing law and jurisdiction

These terms and your use of the Straits Foundry website are governed by Singapore law. Any dispute arising out of or in connection with these terms of use and your use of the website shall be subject to the exclusive jurisdiction of the Singapore Courts.  

Termination of account

Straits Foundry reserves the right to terminate your account and/or your use of the its website at its sole discretion, without prior notice.

Amendments to terms

Straits Foundry may revise these terms of use from time to time. Every time you order a product from us, the terms in force at that time will apply between you and Straits Foundry. You should therefore periodically visit this page to review the terms to which you are bound.